Terms of Service – RAKOTONDRASOA ANDRY

Effective Date: September 25, 2026

Welcome to the Terms of Service of RAKOTONDRASOA ANDRY, the legal operator of our premium French home fragrance e-commerce platform www.rakotondrasoa.com. Rooted in the heart of France, our brand draws full inspiration from Parisian art de vivre and the world-famous rich heritage of Grasse’s centuries-old perfume making traditions, curating thoughtful, nature-forward indoor scents and fragrance accessories that turn your everyday living spaces into quiet, elegant sanctuaries. These binding terms set out the full rights, responsibilities, and mutually agreed rules that govern all access to, use of, and transactions conducted on our official website. By browsing, creating an account, placing an order, or interacting with any feature on our platform, you confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence) and fully agree to abide by every clause outlined in this document.

Our official contact details for all inquiries related to these Terms of Service are as follows:
Full Legal Entity Name: RAKOTONDRASOA ANDRY
Official Contact Email: pulsef@rakotondrasoa.com
Registered Physical Address: 62 Rue des Stations, 59800 Lille, France
Contact Telephone Number: +33 3 2057 0603

1. Platform Usage Scope and Eligibility

These Terms of Service apply to every visitor, registered user, and customer who accesses any part of www.rakotondrasoa.com, including but not limited to users browsing our New Arrivals, Indoor Fragrance, Reed Diffuser, Car Fragrance, Best Sellers, and SEASON Sale product collections, creating a personal My Account profile, adding items to your shopping cart, completing checkout, submitting product reviews, or contacting our customer care team for support.

We explicitly restrict access to our platform to individuals who are legally able to enter into binding purchase contracts under applicable laws in their country of residence. Minors under the age of 18 are not permitted to create user accounts or place orders on our website without explicit supervision and consent from a parent or legal guardian. By using our platform, you confirm that you will not use our website for any unauthorized, illegal, or prohibited activities, including attempting to disrupt our website servers, scrape product data without prior written approval, or use stolen payment credentials to complete fraudulent transactions.

We reserve the full right to refuse service, terminate user accounts, or cancel pending orders at our sole discretion, if we identify any user activity that violates these terms, infringes on the legal rights of our brand or other customers, or breaches applicable French and European Union regulatory requirements.

2. Intellectual Property Rights Statement

All content published on www.rakotondrasoa.com is the exclusive intellectual property of RAKOTONDRASOA ANDRY, and is fully protected by French copyright law, EU trademark regulations, and global international intellectual property treaties. This protected content includes but is not limited to all original website design layouts, brand logos, product photography, scent formulation descriptions, marketing copy, banner texts, product page graphics, video content, website source code, and the unique brand slogans such as “Calm in every breath” and “Cozy scent always” that define our platform’s tone.

You are granted a limited, non-exclusive, non-transferable personal license to access, browse, and make personal non-commercial use of our website for the sole purpose of shopping for our home fragrance products for personal use. You are strictly prohibited from reproducing, copying, modifying, distributing, publicly displaying, republishing, or commercially exploiting any of our intellectual property content without our explicit prior written permission. You may not frame any part of our website content onto an external third-party platform, or embed our product images or descriptions on other e-commerce sites for resale purposes. Any unauthorized use of our intellectual property will be deemed a breach of these terms, and we reserve the right to pursue full legal remedies for all resulting damages.

3. User Account Creation and Security Terms

When you choose to create a personal My Account on our platform, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid active email address, accurate shipping and billing addresses, and a reachable contact telephone number. It is your sole responsibility to update all your account information promptly whenever any details change, to ensure we can deliver your purchased home fragrance products to you without delays, and send you timely order status updates.

You are fully responsible for maintaining the confidentiality of your account login credentials, including your custom account password. You may not share your account access rights with any third party, and you agree to take full responsibility for all activities, orders, and actions that occur under your user account. If you identify any unauthorized access to your account, you must contact our support team immediately to notify us of the security breach. We will not be held liable for any financial or other losses that occur as a result of your failure to protect your account credentials. We reserve the right to permanently delete any account that remains inactive for 24 consecutive months, after sending a 30-day advance notification to the registered email address linked to that account.

4. Product Information, Pricing, and Order Acceptance

We go to great lengths to ensure all product details, scent descriptions, ingredient lists, and visual representations of our products on www.rakotondrasoa.com are as accurate as possible. Every item in our catalog, from our luxury scented reed diffuser gift sets, essential oil glass bottle collections, to eco-friendly car fragrance products, is formulated with pure, carefully sourced ingredients and crafted with refined long-lasting formulas, aligned with our commitment to elegant eco-conscious packaging. However, slight differences in product color or finish may appear due to variations in individual screen display settings, and these minor non-functional variations will not be deemed as product quality defects.

All product prices displayed on our website are quoted in Euros, and include all applicable French value-added tax (VAT) for deliveries made within the EEA, unless otherwise explicitly stated. We reserve the right to adjust product pricing, run limited-time promotional events such as the EXTRA 10% OFF ALL MARKDOWNS offer on our SEASON Sale page, or modify free shipping thresholds at any time, at our sole discretion. The promotional pricing and discount terms that are active at the exact moment you complete checkout will apply to your order, and no retroactive price adjustments will be made for orders that have already been processed.

When you complete the checkout process and submit an order on our website, you are submitting a binding purchase offer to us. We will send you an automatic order confirmation email immediately after receiving your payment, but this email only serves to acknowledge that we have received your order request, and does not constitute formal acceptance of your purchase offer. Our formal acceptance of your order only occurs when our quality inspection team has completed pre-shipping checks on your selected products, and we send you a separate shipment confirmation email notifying you that your order has been dispatched from our Lille warehouse. We reserve the right to reject or cancel any submitted order at any point before formal shipment, for valid reasons including product stock shortages, inaccuracies in listed product pricing, confirmed fraudulent transaction risk, or situations where we cannot verify the legitimacy of your provided order and payment details. If your order is canceled after you have completed payment, we will issue you a full store credit equal to the total value of your canceled order, which can be used for any future purchases across our full product catalog.

5. Payment Terms

All payments for orders placed on our platform can be completed through our PCI DSS-compliant third-party payment processors. We support all major recognized international credit and debit cards, as well as widely used secure digital payment methods that are legally authorized for e-commerce transactions within the EEA. We do not store full sensitive payment card details on our own website servers, to fully protect your payment data security. You confirm that you hold the full legal authority to use the selected payment method when you complete your order, and that there are no restrictions or legal barriers preventing the processing of the full payment amount for your purchase.

If a payment transaction encounters an error, duplicate charge, or unauthorized charge during the checkout process, please contact our support team immediately. We will coordinate with our payment service provider to conduct a full verification investigation, and resolve the issue within 10 business days of receiving your valid supporting evidence. We will never process unauthorized charges to your selected payment method without your explicit prior consent, for any charges outside of the agreed total amount of your submitted order.

6. User Generated Content Rules

Our platform allows registered users to submit voluntary product reviews, fragrance usage feedback, and other public user-generated content on designated product pages. By submitting any content to our website, you grant RAKOTONDRASOA ANDRY a perpetual, royalty-free, worldwide, and non-exclusive license to use, reproduce, modify, adapt, publish, and display this user-generated content for the purposes of promoting our products, optimizing our customer experience, and improving our product offerings.

You confirm that all user-generated content you submit to our platform is original to you, and does not infringe on the copyright, trademark rights, privacy rights, or other legal rights of any third party. We reserve the full right to remove any user-generated content at our sole discretion if we determine that the content contains hate speech, illegal threats, explicit offensive material, false misleading product claims, spam promotional links for external platforms, or content that violates applicable laws or disrupts the normal usage experience of other customers on our website.

7. Prohibited User Activities

When accessing and using www.rakotondrasoa.com, you explicitly agree that you will not engage in any of the following prohibited activities:

Hack into our website servers, attempt to bypass our website security systems, extract non-public user data, or disrupt the normal operation of our platform by launching distributed denial of service (DDoS) attacks or other malicious cyber activities.
Use automated web scrapers, bots, crawlers, or other automated tools to extract large volumes of product data, pricing information, or customer contact details from our website, without receiving our formal prior written approval.
Impersonate the identity of other registered users, our company staff, or external third-party individuals, in order to fraudulently obtain unauthorized access to account privileges, discounts, or confidential information.
Resell our purchased home fragrance products for commercial profit through other unrelated e-commerce platforms, physical retail stores, or private sales channels without obtaining our official reseller authorization agreement.
Post or transmit any malware, computer viruses, malicious code, or harmful software that may damage the devices, systems, or data security of our website or other visiting users.
Use our platform to conduct any activities that violate applicable local, national, or European Union laws, regulations, or public order and good morals.

If we detect that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately suspend or permanently terminate your user account, cancel all pending unshipped orders linked to your account, and reserve the right to pursue all available legal remedies to claim for any resulting losses or damages incurred by our brand.

8. External Third-Party Links Disclaimer

Our platform may contain hyperlinks that direct to external third-party websites, including our authorized payment processing partners, courier service provider pages, and select lifestyle content platforms that we recommend for users interested in home fragrance styling. The presence of these external links on our website does not imply that we endorse, are affiliated with, or accept any legal responsibility for the content, privacy policies, or business practices of these external third-party platforms.

Once you click an external link and leave www.rakotondrasoa.com, our Terms of Service and Privacy Policy no longer apply to your activities on the new platform. We strongly recommend that you carefully read and review the full terms of service and privacy policy of every external website you visit, before providing any of your personal information or completing any transactions on those platforms. RAKOTONDRASOA ANDRY will not be held liable for any losses, data breaches, or disputes that arise from your usage of unaffiliated external third-party websites.

9. Limited Warranty and Liability Limitation

We warrant that every home fragrance product we ship to you will be free from manufacturing defects, and will match the official product specifications listed on our corresponding product page at the time of purchase, for a period of 90 calendar days from the delivery date of your order. If you discover a verified manufacturing quality defect in an unused product within this warranty period, you can contact our support team, and we will arrange a free product replacement for you in accordance with the rules outlined in our official Refund and Returns Policy.

To the fullest extent permitted by applicable French and EU laws, RAKOTONDRASOA ANDRY excludes all other implied warranties, including implied warranties of merchantability and fitness for a specific purpose. Our total aggregate maximum legal liability to any customer for all possible claims, losses, or damages arising from your use of our website or products will never exceed the total actual amount you paid to us for the specific order that is the source of your claim. We will not be held liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business revenue, or business interruption losses, that arise from your use of our platform, even if we have been notified in advance of the possibility of such damages occurring.

Some jurisdictions do not allow the exclusion of certain implied warranties or the limitation of liability for consequential damages, so some parts of this liability limitation clause may not fully apply to you, in line with the mandatory consumer protection regulations applicable in your local region.

10. Modification of Terms and Service Updates

We reserve the right to update, revise, or modify the content of these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new website feature launches, updates to applicable legal and regulatory requirements, or adjustments to our operational policies such as our Shipping Policy, Refund and Returns Policy, and Privacy Policy.

When we make material changes to these terms, we will post the revised updated version on the dedicated Terms of Service page of www.rakotondrasoa.com, with a clearly marked new effective date, and we will send a notification email to all registered user accounts to inform them of the upcoming changes. Your continued access to our website and placement of new orders after the effective date of the revised terms will constitute your full acceptance of the modified clauses in the updated Terms of Service.

We also reserve the right to temporarily or permanently suspend or discontinue any part of our website service, adjust product categories, or modify website features at any time, without prior individual notification to every user, in situations including system maintenance, platform upgrades, stock discontinuation of specific fragrance product lines, or force majeure events that are outside our reasonable control.

11. Force Majeure

RAKOTONDRASOA ANDRY will not be deemed in breach of these Terms of Service, and will not be held liable for any delays or failures to fulfill our contractual obligations, if the delay or failure is caused by unforeseeable and uncontrollable force majeure events, including but not limited to natural disasters, extreme adverse weather conditions, official government regulatory actions, public health emergencies, labor strikes, courier service widespread operational disruptions, or other events that are completely beyond our reasonable ability to predict, prevent, or mitigate. If a force majeure event lasts for more than 30 consecutive days, both parties have the right to terminate any unfulfilled purchase agreements without incurring any penalty liability.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by, and interpreted in full accordance with the substantive laws of France, excluding its conflict of law rules. Any dispute, claim, or controversy arising out of or related to your use of our website, your purchase of products from our platform, or the clauses outlined in these Terms of Service will first go through a friendly amicable negotiation process between you and our support team. If the dispute cannot be resolved through friendly negotiation within 30 calendar days, the dispute will be submitted to the exclusive jurisdiction of the competent courts located in Lille, France.

For consumer customers residing within the European Economic Area, you may also submit a dispute to the local consumer dispute resolution platform in your country of residence, in full compliance with applicable EU consumer alternative dispute resolution regulations.

13. Entire Agreement Clause

This document, alongside the full content of our official Privacy Policy, Refund and Returns Policy, and Shipping Policy published on our website, constitutes the full entire binding agreement between you and RAKOTONDRASOA ANDRY, and supersedes all prior informal oral discussions, previous written agreements, or other arrangements that are not explicitly documented in these official terms. No waiver by our brand of any strict performance of any clause outlined in these Terms of Service will be deemed as a further ongoing waiver of that clause, or a waiver of any other separate clause in this agreement.

If any individual clause in these Terms of Service is found by a competent court to be invalid, unlawful, or unenforceable, the remaining clauses of these terms will remain in full legal force and effect, and the invalid clause will be adjusted to the maximum permitted extent that matches the original intended commercial purpose of the original clause.

If you have any questions, comments, or concerns regarding any content outlined in this Terms of Service document, please do not hesitate to contact our support team at pulsef@rakotondrasoa.com, or call our official telephone line at +33 3 2057 0603. We will respond to your inquiry within 7 business days.