Shipping Policy – RAKOTONDRASOA ANDRY

Effective Date: September 25, 2026

Welcome to the official Shipping Policy of RAKOTONDRASOA ANDRY, the operator of our premium French home fragrance e-commerce platform www.rakotondrasoa.com. Rooted in the Parisian art de vivre ethos and drawing inspiration from Grasse’s centuries-long perfume making heritage, we are committed to delivering our carefully curated nature-forward indoor fragrances, reed diffusers, car fragrance products and aromatherapy accessories to your space with care, transparency, and efficiency. This policy outlines all clear, standardized rules for order processing, shipping coverage, delivery timelines, shipping fees, tracking updates, delivery protocols, and relevant post-delivery arrangements for all purchases made on our website. You can reach our dedicated shipping support team anytime via the official contact channels listed below for any inquiries related to your order shipment:

Full Legal Entity Name: RAKOTONDRASOA ANDRY
Official Contact Email: pulsef@rakotondrasoa.com
Registered Physical Address: 62 Rue des Stations, 59800 Lille, France
Contact Telephone Number: +33 3 2057 0603

1. Order Processing Timeline

All successfully paid orders submitted on www.rakotondrasoa.com will enter our standardized verification and preparation workflow within 1 working day of confirmation. Our team will first conduct a double check on your order details: we verify the availability of the selected home fragrance products (including items from our Indoor Fragrance, Reed Diffuser, Car Fragrance, New Arrivals and SEASON Sale collections), confirm the accuracy of your provided shipping address and contact information, and perform a full quality inspection on every selected item to ensure no damages, leaks, or defects are present before packaging.

Standard order processing is completed within 2 to 3 business days, excluding public holidays in France, weekends, and the seasonal peak order periods (Black Friday, Christmas holiday sales, and our annual mid-year fragrance promotion events). During peak high-order-volume periods, order processing may take an extra 1 to 2 business days, and we will post a prominent notification on our website homepage in advance to keep all customers informed of the temporary extended timeline. We will never ship any uninspected, damaged or incomplete products, to make sure every fragrance item you receive aligns with our brand’s quality standards for refined, long-lasting scents and eco-conscious packaging.

2. Shipping Coverage and Delivery Timelines

We offer two tiers of shipping service covering all destinations across France and most regions within the European Economic Area (EEA):

‌Standard Local Shipping (Mainland France)‌: This service applies to all delivery addresses located in mainland France. The standard delivery timeline ranges from 3 to 5 business days after your order is handed over to our vetted courier partner. For remote island regions of France such as Corsica, the delivery timeline may extend to 5 to 7 business days.
‌Regional European Shipping (EEA Countries)‌: This service covers all member states of the European Economic Area. The standard delivery timeline ranges from 5 to 10 business days after order dispatch, depending on the distance from our Lille warehouse and the local customs clearance procedures applicable to your destination country.

We do not currently offer international shipping to destinations outside the EEA. All attempted orders submitted with a shipping address outside our coverage scope will be notified via email by our support team, and the order will be placed on hold until we confirm if the customer can adjust their address to a valid destination within our shipping coverage.

Please note that all delivery timelines we provide are estimated reference values. Potential delays caused by uncontrollable factors including extreme adverse weather conditions, local public health incidents, unforeseen courier operational disruptions, or mandatory customs inspection processes are outside our control, and we will not be liable for any resulting extended delivery time. If your order has exceeded 3 extra business days beyond the maximum estimated delivery window for your destination, you can contact our support team, and we will launch a full courier investigation for your parcel immediately.

3. Shipping Fee Structure and Free Shipping Eligibility

We maintain a transparent, tiered shipping fee system to keep costs fair and accessible for all our customers:

For all orders shipped to addresses in mainland France: Standard shipping costs a flat rate of €5.
For all orders shipped to other EEA countries: Standard shipping costs a flat rate of €12.
As prominently displayed on the top banner of our website, all orders with a total value of €100 or more automatically qualify for ‌free standard shipping‌ to eligible mainland France addresses. No additional discount code is required to activate this benefit: the free shipping discount will be automatically applied to your cart once your order subtotal meets the €100 threshold before checkout.

We do not offer expedited next-day or priority express shipping services at this stage, as we prioritize using eco-friendly, low-carbon courier routes that align with our brand’s commitment to sustainable operations. All our packaging materials are 100% recyclable, including the corrugated shipping boxes, shock-absorbing recycled paper filler, and water-activated packaging tape we use to protect your fragile glass essential oil bottles, reed diffuser vessels and car fragrance products during transit.

4. Parcel Tracking and Delivery Protocols

Once your order is dispatched from our Lille warehouse, we will immediately send you an order shipment confirmation email to your registered email address. This email will include your unique parcel tracking number, as well as a direct link that you can click to view the real-time location and latest delivery status of your package on our courier partner’s official tracking platform. You can also find this tracking information by logging into your personal My Account page on www.rakotondrasoa.com and checking the corresponding order details section.

Our courier partners will always contact you via the provided telephone number 24 hours before attempting the final delivery, to confirm that you are available to receive the parcel at the specified shipping address. If no one is present to sign for the delivery on the first attempt, the courier will leave a delivery notice at your door, and you will have 7 calendar days to arrange a re-delivery time or pick up your parcel at the nearest local courier service point. We recommend that you always inspect the outer parcel packaging carefully for any obvious signs of damage before you sign for the delivery. If you notice that the package is severely crushed, soaked, or shows clear signs of being opened during transit, you may refuse to sign for the parcel, and contact our support team immediately. We will arrange for the courier to return the parcel to our warehouse, and process the re-delivery of your fragrance products at no extra cost to you.

5. Undeliverable and Lost Parcel Arrangements

If a parcel is marked as undeliverable and is returned back to our Lille warehouse due to incorrect shipping address information provided by the customer, repeated failed delivery attempts caused by the customer not responding to the courier’s contact notifications, or the customer refusing to receive the parcel without valid justifiable reasons, the customer will be responsible for bearing both the original outbound shipping fee and the return shipping fee charged by the courier. After we receive the returned parcel, we will contact you to confirm whether you wish to pay a second shipping fee for re-delivery of the order, or resolve the issue in accordance with our published Refund and Returns Policy.

For parcels that are confirmed lost and cannot be located by our courier partner after a full 14-day official investigation, we will take full responsibility. You can choose to receive a 100% free re-shipment of all the products in your original order, or receive a full store credit voucher equal to the total value of the lost parcel, which can be used for any future purchases across our full home fragrance, reed diffuser, and car fragrance collections. We will never ask you to pay any extra fees for the re-shipment or related processing arrangements for confirmed lost parcels.

6. Policy Updates

RAKOTONDRASOA ANDRY reserves the right to update and adjust the terms of this Shipping Policy periodically, to comply with the latest French and EU transport regulations, adjust for changes in our courier partner service pricing, or expand our future shipping coverage. Any revised version of this policy will be published on the dedicated Shipping Policy page of www.rakotondrasoa.com, with the updated effective date clearly marked. If you have any questions regarding any content in this policy, feel free to contact our support team via our official contact channels at any time, and we will respond to your inquiry within 7 business days.